FAQ

The chips will be settled daily at 12:00 PM (GMT+8:00) and distributed to the chip wallet gradually after 3:00 PM (GMT+8:00) by the system.

Failure to receive the OTP verification code is usually related to the following three reasons:

1. The telecommunications network is unstable/maintained.

2. The current network environment is of poor quality.

3. The cellular network has not been refreshed for a long time.

To get the OTP verification code automatically:

📌 You can try restarting the phone

📌 Turn on Airplane Mode for 20 seconds, then turn it off to receive the OTP verification code normally.

If you are still unable to get the verification code, please contact our customer service for assistance.

After logging into platform, enter the LIONKING / 918KISS / MEGA88 game interface and click "Download".

LIONKING / 918KISS / MEGA88 APP does not require ID and Password.

Please follow the steps below to log in to the game.

1. Please clear all applications from your phone.

2. Open our app or mobile web version again.

3. Find LIONKING / 918KISS / MEGA88 and click "Start Game".

After the (afternoon) lottery draw, you will receive your winnings after 5:30 PM (GMT+8:00).

After the (evening) lottery draw, you will receive your winnings between 9:30 PM and 10:00 PM (GMT+8:00).

We would like to inform you that the Instant Top-up service will undergo brief maintenance every day at midnight. Please refer to the details below:

1. Instant Top-up maintenance : 11:50 PM – 12:30 AM (GMT+8:00)

2. Instant Top-up (MAYBANK) maintenance: 02:50 AM – 05:00 AM (GMT+8:00)

Please note that Instant Top-Up maintenance may occasionally be delayed. We appreciate your patience and ask that you wait until the maintenance is complete before attempting to top up. Thank you.

Please delete your current/old bank account and then re-add the same bank account details. After completing these steps, you can try to withdraw money again.

You can try to log out of the game by closing the app and logging back into your account. If you still can't log out of the game, please contact customer service for assistance.

Ensure that your phone has cleared its cache and that you have not downloaded the same app repeatedly, then enter the latest URL of the platform to download and install the app on your phone.

You can check if the network can be used or clear all the apps in the background of your phone and re-enter the game.

You can check it in EKOR by clicking on the "STRIKE".

Transaction Status : Transaction is on hold 🕘

According to the latest circular of PUBLIC BANK dated June 22, 2023 . The bank has introduced the latest system called : “Transaction Cooling Period” , which will randomly review each user's transfer.

The bank will take a few hours to 3 business days to approve & process.

Notice:

Once you (bank receipt status shows success), please contact us again to solve your problem, thank you.

Please follow the steps below to set up a payment PIN :

1. Click "My" ➡ "Settings" ➡ "Reset Payment PIN".

2. Please enter the "Payment PIN" you want to set up.

3. Re-enter the "Payment PIN" for confirmation.

4. "Success" is displayed to indicate that the setup has been completed.

The rebate will be calculated based on your yesterday's bet, and the rebate will be paid in chips. The following is the calculation method:

For example:

- Total betting volume for the day is RM 10,000

- The game EKOR [The rebate is 1.0%]

- Total rebate earned, RM 10,000 x 1.0% = RM 100

IOS devices are unable to play LIONKING / 918KISS / MEGA88 due to vendor issues. For the time being, users can only use Android phones to play LIONKING / 918KISS / MEGA88 games.

You can only withdrawals 3 times a day. The withdrawals is calculated from 12:00 PM (GMT+8:00) and ends at 11:59:59 AM (GMT+8:00) the next day. The withdrawals will reset daily at 12:00 PM (GMT+8:00).

IOS is currently unable to download the app, and for the time being, the game can only be played through the web version. Users can contact customer service to get the link to the web version.

If the user clicks on "Download Game" to display a white screen, please follow the steps below:

Currently, Identity Verification only supports MYR and THB currencies, and USD currency is not supported for Identity Verification. If MYR or THB currency is not displayed, you can add currency to the wallet. On the "ME" page, click "+" in the wallet to add currency.

If you cannot enter PLAYTECH, you can try to enter the game through the following tutorial.

ANDROID:

IOS:

You can go to your wallet to check whether the settlement currency you set is MYR. If the settlement currency you choose is MYR, the system will automatically settle the MYR chips to you. If the chips you want to get is USD, you can switch the settlement currency to USD, and then the settlement system will issue the chips to you in USD.

Currently, the platform allows users to bring the following individual Interest FD products into selected games:

- Daily Interest

- Daily Interest 2 | 天天利息 2

Support the following games:

- EKOR

- MEGA88

- Lucky365

- JILI

- LION KING

- YGR

- PLAY8

- KINGMIDAS

- SPADE

- SEXY

- HOTROAD

- PLAYTECH

- ASIA GAMING

- BIG GAMING

- MAXBET

- CMD 368

- 9WICKETS

- RCB988

- SV388

- POKERWIN

Interest is calculated daily at 12:00 AM (00:00) GMT+8 based on the latest holding amount of Interest FD products (actual interest will be credited to the user's wallet upon redemption). If a user has brought an Interest FD product into a game during calculation, the product balance outside the game will be 0 (full amount in-game), resulting in no interest accrued for the previous day.

After bringing Interest FD products into games and placing bets, if the user exits before settlement of certain games (e.g., sports, lottery, live), the bet amount will first be deducted from the in-game balance. Winnings will be added to the cash wallet after settlement.

When withdrawing Interest FD products from games:

If the withdrawn amount exceeds the original amount brought in, the winning difference is added to the cash wallet (Interest FD product amount remains unchanged).

If the user loses part of the amount in-game, the lost amount will be deducted from the Interest FD product amount brought into the game.