TOGETHER FAQs

Balance will be checked out at 12:00 PM(UTC+08:00) daily and automatically released by the system to the wallet by 7:00 PM(UTC+08:00).

Failure to receive the OTP verification code is usually related to the following three reasons:

1. The telecommunications network is unstable/maintained.

2. The current network environment is of poor quality.

3. The cellular network has not been refreshed for a long time.

To get the OTP verification code automatically:

📌 You can try restarting the phone

📌 Turn on Airplane Mode for 20 seconds, then turn it off to receive the OTP verification code normally.

If you are still unable to get the verification code, please contact our customer service for assistance.

We would like to inform you that the Instant Top Up service will undergo brief maintenance every day at midnight. Please refer to the details below:

1. Instant Top Up Deposits: 11:50 PM - 12:30 AM (UTC+08:00)

2. Instant Top Up Deposits (MAYBANK): 02:50 AM – 05:00 AM (UTC+08:00)

Please note that Instant Top Up maintenance may occasionally be delayed. We appreciate your patience and ask that you wait until the maintenance is complete before attempting to top up. Thank you.

Please delete your current/old bank account and then re-add the same bank account details. After completing these steps, you can try to withdraw money again.

You can try to reset your password, if you still can't log in please contact customer service for help.

Yes, you can use the URL h5.agent4u.vip and log in to your shareholder account to be able to use the transfer function.

Transaction Status : Transaction is on hold 🕘

According to the latest circular of Public Bank dated June 22, 2023 . The bank has introduced the latest system called : “Transaction Cooling Period” , which will randomly review each user's transfer.

The bank will take a few hours to 3 business days to approve & process.

Notice:

Once you (bank receipt status shows success), please contact us again to solve your problem, thank you.

Please follow the steps below to set up your account after logging in to the Shareholder Enquiry Accounts webpage:

1. Click “Settings” ➡ “Reset TFA” ➡ “YES”.

2. Completion of the authentication code (OTP)

3. Fill in the new verification code (6 digits)

Steps to complete CAPTCHA (OTP) .

🔽 Re-return to the login page and enter the UID and password

🔽 Switch to “TFA Verification”

🔽 Scan the QR code displayed on the TFA page

🔽 Use a code-sweeping app to receive new CAPTCHA

Shareholder accounts will be settled on a daily basis, if the account is settled as a loss, there will be a negative balance.

You can solve negative number problems by choosing one of the following two options:

Solution:

1. Make a new top-up to fill the negative number.

2. Use another game account to fill in the negatives with QR codes/friend transfers.

Shareholder profits can be withdrawn directly, without the need to hit the code volume.

This can be done at the shareholder account through the UID/mobile number/email address of the downline.

If the downline players are bound to the referrer through the QR code advertised online, there is no relevant information can not be tracked down.

“Shareholder Share” is calculated based on data from games played before 12:00 PM(UTC+08:00).

The “Shareholder Commissions” is calculated based on the total bets made by the downline player before 12:00 PM(UTC+08:00) x the Upper Player Cashback (%).

Below is a chart that distinguishes between “Shareholder Share” and “Shareholder Commissions” in the Shareholder account:

You can contact your upline to ask how to become a shareholder. The upline is the referrer that you are linked to when you sign up for an account.

Users need to contact your upline shareholders, and through them contact the person in charge of the platform to help deal with the issue of replacing the “Shareholder Account Binding Mobile Number”.

Currently, real-name authentication only supports MYR and THB currencies, and USD currency is not supported for real-name authentication. If MYR or THB currency is not displayed, you can add currency to the wallet. On the "My" page, click "+" in the wallet to add currency.

DNS Solution

When you cannot access the platform using the local network, you can use 1.1.1.1 to log in to the platform.

VPN Solution 1

When you are abroad and cannot access the platform or game, you can use TunnelBear VPN to obtain a Malaysian IP address, and then access normally.

VPN Solution 2

Encountering IP block issues when logging into the gaming platform abroad? Use both Thailand VPN and OpenVPN on Android devices to obtain a Thai IP and enjoy the game normally.

*Both Thailand VPN and OpenVPN must be enabled simultaneously.

*The Thailand VPN app currently only supports Android devices. iOS users should select another VPN service.